180-Day Return Window

Eligible Toniquea purchases may be returned within 180 days from the date the order is delivered.

Before sending any product back, please contact our customer support team at service@toniquea.com. We will review your request and provide the appropriate return instructions and return address.

Returns sent without first contacting Toniquea may be delayed because we may be unable to identify the order, confirm the correct return location, or properly process the returned product.

Return Eligibility

To qualify for a standard return, the product should generally be returned in substantially the same condition in which it was received.

Where applicable, the return should include the original toy, accessories, components, removable pieces, instruction materials, storage bags, cases, or other items that were supplied with the product.

Products that have been materially altered, misused, damaged after delivery for reasons unrelated to a product issue, or used in a way inconsistent with the applicable product instructions may not qualify for a standard return.

This does not limit applicable rights where a product arrives damaged, defective, incorrect, incomplete, or materially different from its description.

How to Start a Return

Please complete the following steps before returning an order:

Return Shipping Costs

For preference-based returns, such as changing your mind after delivery, or other returns that are not caused by a product issue or fulfillment error, the customer is responsible for return shipping costs.

If an item arrives damaged, defective, incorrect, incomplete, or materially different from the description on the applicable product page, Toniquea will provide an appropriate replacement, refund, or return solution at no additional cost to the customer once the issue has been reviewed and confirmed.

When you are responsible for returning a product, we recommend using a trackable shipping method whenever practical and keeping your shipping receipt until your return has been completed.

Damaged, Defective, Incorrect or Incomplete Products

If your Toniquea order arrives damaged, defective, incorrect, missing included pieces, or materially different from its product description, please contact service@toniquea.com as soon as you identify the issue.

Please provide:

• Your order number
• The email address used for the order
• The name of the affected product
• A brief explanation of the issue
• Clear photographs of the product where practical
• Photographs of the packaging or missing components where relevant

After reviewing the circumstances, Toniquea will provide an appropriate replacement, refund, or return solution.

Where the issue is confirmed to involve a damaged, defective, incorrect, incomplete, or materially misdescribed product, the approved resolution will be provided at no additional cost to the customer.

Refund Review

Once a returned product has been received, or once a refund request that does not require the physical return of the product has been reviewed, Toniquea will determine whether the refund is approved based on the circumstances of the request and the requirements of this policy.

If additional information is needed, our customer support team may contact you using the email address associated with your order.

Approved Refunds

Approved refunds are issued to the original payment method used to place the order.

Once a refund has been approved, Toniquea will generally process the refund within 1–3 business days.

After Toniquea has issued the refund, it generally takes an additional 5–10 business days for the funds to appear through your original payment method.

The exact posting time depends on your bank, card issuer, or payment provider and may vary.

Order Changes & Cancellations

If you need to change or cancel an order, please contact service@toniquea.com as soon as possible.

Orders may be changed or cancelled before they have shipped.

Once an order has shipped, we may no longer be able to cancel or modify it. If applicable, you may request a return after delivery under this Return & Refund Policy.

Shipping & Delivery Issues

If your concern relates to a delayed, missing, or undelivered shipment rather than a product return, please contact our customer support team and provide your order number.

We will review the available shipment and tracking information and assist you with the appropriate next steps.

Additional information about order processing, shipment, tracking, and delivery can be found in the Shipping Policy available on toniquea.com.

Questions About Your Return?

If you are unsure whether your order qualifies for a return, need the correct return address, or have questions about a replacement or refund, please contact us before sending anything back.

Email service@toniquea.com with your order number and a brief description of your request.